Terms & Conditions

Terms of Website Use

Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

Information About Us

Our site is operated by Atlantic Brands Pty Ltd ABN 42 002 694 877. We are registered in Australia and have our registered office at 2 - 8 Kent Road Mascot NSW 2020, Australia.

Accessing our Site

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw, suspend, update or amend our site without notice.

Intellectual Property Rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. The content of this site is protected by copyright or other intellectual property laws and treaties around the world. All such rights are reserved.

You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

Reliance on Information Posted

Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed.

Our Liability

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:

All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:

• loss of income or revenue;
• loss of business;
• loss of profits or contracts;
• loss of anticipated savings;
• loss of data;
• loss of goodwill;
• wasted management or office time; and
• for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

None of the above is intended to affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Information About You and Your Visits to Our Site

We view your customer security as paramount, below is an outline of our privacy policy but if you have any further queries, please contact our Customer Service team. Any personal information you provide to us and from which you can be identified is stored securely and confidentially and is processed fairly and lawfully in accordance with this privacy policy.

We take appropriate technical and organisational measures to protect against unauthorised or unlawful processing of your personal information, including encrypting your information to applicable industry standards.

During your visit to our site we may gather certain personal information for marketing purposes and where necessary to set up your account, for the purposes of billing, delivery of your goods and queries. We only keep your information for as long as is necessary to process your order, process any applicable refunds, respond to any complaints/feedback or to provide you with promotional information you have subscribed to.

Ordinarily we do not have access to your financial information which is securely transferred directly to our card processing agents and who process it on our instructions.

We may supply your information electronically to our couriers who need your details to deliver your orders.

When you register your details with us, you have the option to subscribe to future promotions and special offers. You may unsubscribe from this at any time by emailing our customer services.

We do not transfer your information outside australia unless you are a user located outside australia in which case we may need to transfer your information to deliver your goods, process payment/refunds, or to send you promotional information you have subscribed to.

Our website can recognise past users by using cookies. Cookies personalise your visits to our website to meet your individual preferences. You can disable cookies by adjusting your internet settings.

This website contains links to other websites with their own privacy policies, we are not responsible for the privacy policies of these websites.

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, or their appointed contractors or agents for the purposes contemplated in this privacy policy.When you supply your information to us you accept the risks associated with the Internet and will not hold us responsible for any loss of your information unless we have breached our duty of care to you.

If you have any queries regarding our use of your personal information or this privacy policy, you should contact our website manager by writing to Atlantic Brands Pty Ltd, 2 - 8 Kent Road Mascot NSW 2020, Australia.

Fraud Protection

All credit/debit card sales are processed via eWay to limit fraudulent use of cards.  Certain credit/debit card transactions will undergo further checks if required.  This includes a small refund being processed on the card used to make the original purchase.  This amount needs to be confirmed before the order is shipped.  Please note that this may add 3-5 business days to the delivery of your order. All transactions will appear on your statement as “VAG Pty Ltd” We also accept PayPal to verified users. 

Gift Voucher Use

Gift cards purchased online are only redeemable for online use. If a gift card is purchased in store, it may only be used in store. If however, you would like to use the voucher for an online purchase, please contact online@vag.net.au to have your in-store gift card activated for online use. 

Prices in Australian Dollars

Unless otherwise specified, all prices listed on this Website are in Australian Dollars and do not include any freight charges or Taxes other than the GST. You are required to pay all freight charges and Taxes applicable. Taxes means any direct or indirect tax, levy, charge, impost, duty, fee or withholding which is assessed, levied, imposed or collected by any governmental agency or other authority and imposed on any transaction including the sale, purchase, hire, importation, transport or delivery of any goods and services and includes any goods and services tax and customs duty.

Viruses, Hacking And Other Offences

You must not misuse our site by introducing material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site.

Links from our Site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Jurisdiction And Applicable Law

Australian Courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country. These terms of use are governed by Australian Law.


We may revise these terms of use and/or our privacy policy at any time by amending this page.

Online Offer Terms and Conditions

All our online offers are available for a limited time only.

Competition Terms and Conditions

Competitions are  open to all residents of australia, with the exception of Atlantic Brands Pty Ltd employees, their immediate families or anyone connected with competitions. Only 1 entry per person is permitted.
No cash alternative. In the event of circumstances outside its control Atlantic Brands Pty Ltd reserves the right to swap prize for something of equal or higher value. Closing date for entries are stated on the competition page. The winner will be drawn at random and notified via email. Winner may be required to take part in promotional activity surrounding competitions and promotions. The judges’ decision is final and no correspondence will be entered into.

The promoter of these competitions is Atlantic Brands Pty Ltd.